The customer experience doesn’t end with the purchase, but you already knew that, right?

Updated: May 20






We know that service and experience doesn't end until the consumer has their parcel in hand and is completely satisfied with their transaction. Because of this, you will place a great deal of trust in your freight provider as it is their job to protect an item in a safe manner when making their way from A to B. It is understandable you’ll want only the best when it comes to who you choose.


We pride ourselves on ensuring that we meet and exceed service, delivery and value for money, and here is how we do it:


Exceptional Customer Service


Customer service is everything in this industry. There may come a time when you have a question about a delivery. For example, you might need to know the length of time the service will take. As a result, it helps to be able to contact a professional member of the team, who will be happy to help and our team is always ready and happy to help.


A Flexible Courier Service


When booking a courier, you should look for a company that provides plenty of options. We understand that different people have different needs. A courier should be flexible for you, not the other way around. If your courier fails to offer options, they might be unable to accommodate your needs.


Value for Money Services


Cheap often equals a poor quality service. Poorly-paid drivers may equal a poor customer service experience. As a result, it may cost you considerably more in the long-run. It’s essential to look for both clear and reasonable prices when aligning with a freight company. We believe in providing value to both our customers and our drivers. To provide the finest customer service, we only work with the finest courier drivers. As a result, we can tick every box on our list to provide a value for money experience.


Experience


With more than 30 years’ experience, we know what makes a freight company stand out among their rivals. That is, of course, knowledge and experience. We're a provider that aims to know your chosen area well and our experience will ensure a package arrives at a destination on time.


There is so much we can do to help support our clients through their customer journey. Contact the iCumulus team to learn more.