Transparency all the way
Fuel charges are just a regular part of logistics and due to on-going fuel price fluctuations, iCumulus Global Express (IGX) applies a fuel surcharge to all shipments. This approach provides our customers with a transparent charging mechanism reflecting changes in fuel related costs.
What does unable to deliver mean?
‘Unable to deliver’ means that the driver couldn’t access the delivery location safely, or used their judgement to decide it wasn’t a good idea to leave the parcel unattended.
How long will it take for me to receive my parcel?
Our delivery estimates are just that – estimates. They’re there to help you get an idea on what day and time your orders will be picked up and dropped off, giving you peace of mind.
You may need to pick up your delivered parcel from a collection point if: you aren’t home and the parcel requires a signature on delivery, or if the delivery driver thinks it’s unsafe to leave it unattended at the premises.
My parcel is late
If your parcel is running a little late, don’t worry. Parcels are usually delivered within 2 days of the delivery estimate.
Receiving a delivery during COVID-19
We’ve put in place new measures to help prevent the spread of COVID-19. To avoid unnecessary contact, we’re not asking our customers to sign for deliveries at the moment. If the sender has requested a signature, we will ask for and record a name instead.
When tracking my item, what does "Awaiting Collection" mean?
The tracking status 'awaiting collection' means that we couldn’t leave it at your premises but took it to the closest pickup point available.