Customer Help Centre
Frequently Asked Questions
What does unable to deliver mean?
How long will it take for me to receive my parcel?
Our delivery estimates are just that – estimates. They’re there to help you get an idea on what day and time your orders will be picked up and dropped off, giving you peace of mind.
My parcel is late
Receiving a delivery during COVID-19
We’ve put in place new measures to help prevent the spread of COVID-19. To avoid unnecessary contact, we’re not asking our customers to sign for deliveries at the moment. If the sender has requested a signature, we will ask for and record a name instead.
When tracking my item, what does "Awaiting Collection" mean?
The tracking status 'awaiting collection' means that we couldn’t leave it at your premises but took it to the closest pickup point available.
Latest Domestic Updates
8 January 2021: Greater Brisbane Delivery Delays
23 December 2020: Sydney Delivery Delays Due to Covid-19 Hotspot
21 December 2020: Expected Delivery Delays to Sydney’s Northern Beaches
13 January 2021: Western Australia Delays Due to Bushfires
The recent bushfire outbreak in Western Australia has created some delay in parcel deliveries. We will monitor the situation and continue to deliver as soon as it is deemed safe to do so.